Privacy Policy
1. Our Commitment to Privacy
CSR Consultants Ltd. (“CSR”) respects your privacy and is committed to protecting personal information collected through our website, https://csrgroup.ca/.
We handle personal information in accordance with British Columbia’s Personal Information Protection Act (PIPA) and other applicable privacy legislation.
2. Information We Collect
When you contact CSR or submit a request for a quotation through our website, we may collect:
- Your name, email address, and telephone number.
- Property addresses and project-related information.
- Other information you voluntarily provide through our contact forms or correspondence.
Our website and its security services may also collect technical information, such as IP addresses, browser details, and information necessary to maintain website functionality and prevent spam.
3. How We Use Your Information
CSR uses personal information to:
- Respond to enquiries and requests for quotations.
- Communicate with prospective and existing clients.
- Prepare proposals and provide professional consulting services.
- Maintain website functionality and security.
- Meet applicable business and legal obligations.
CSR does not use personal information collected through website enquiries to send unsolicited marketing emails or promotional communications.
4. Sharing of Personal Information
CSR does not sell, rent, or disclose personal information to third parties for marketing purposes.
Information may be processed by service providers supporting our website, email communications, hosting, and security systems, where necessary for their operation.
We may also disclose information where required or permitted by law.
Some third-party service providers may process information outside Canada.
5. Cookies and Website Security
Our website uses technologies designed to maintain functionality and protect against spam and automated submissions.
These include Google reCAPTCHA and Cloudflare Turnstile, which may process technical information about visitors and their browsers.
Our website may use cookies or similar technologies for website functionality and security.
Additional information about these services is available through the Google Privacy Policy and Cloudflare Privacy Policy.
Links to external websites, including Google Maps and LinkedIn, are subject to those websites’ respective privacy policies.
6. Protection and Retention of Information
CSR takes reasonable measures to protect personal information against unauthorized access, use, or disclosure.
Personal information is retained for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal, professional, and business requirements.
CSR will take reasonable steps to securely delete or de-identify personal information when it is no longer required, subject to applicable legal and business obligations.
7. Your Privacy Rights
Under applicable privacy legislation, individuals may request access to their personal information held by CSR and request corrections where information is inaccurate or incomplete.
Questions, requests, or complaints concerning the handling of personal information may be directed to CSR’s Privacy Officer using the contact information below.
CSR will review and respond to privacy-related requests in accordance with applicable legislation.
8. Privacy Contact
Mamoud Bashi, Principal and Privacy Officer
CSR Consultants Ltd.
206-3855 Henning Drive
Burnaby, BC V5C 6N3
Email: info@csrgroup.ca
Telephone: 604-559-7100
9. Changes to This Policy
CSR may update this Privacy Policy periodically to reflect changes in website functionality, business practices, or applicable legal requirements. The latest version will be published on this website.
